Shipping outside the USA: We do ship outside the USA. Customers choose either UPS or the International Priority Mail Service provided by each country's local postal services. In either case, our shipping charges do not include border tax, import fees, VAT or any associated border collection fee. Our packages include a Shipping Invoice as part of its labeling, the amounts charged are based on that Invoice. We do not control these fees in any way.
Shipping times outside the USA: UPS is the fastest way to ship products and can also be the most expensive. The International Priority Mail Service is less expensive and is often slower delivery. Delivery to London can be anywhere from five to 10 days after we ship the package using the International Priority Mail Service.
Our prices are the best in the business, our customer service is fully committed to providing each customer with five-star quality attention.
Easy online ordering: Place your order online or by telephone Monday - Friday 9 am through 5 pm Eastern Standard Time. Our Customer Service office is located in New York. You will receive an immediate receipt by email for the transaction.
Our Art Department will lay out the art requested for your product. Customers receive a proof to review within one business day. Customers must review the proof and all order details and respond by email with either approval or a request for adjustments. We will make as many adjustments as the customer requests and sends final approval. Once approved, the product enters the production line. The customer is sent an Approval email that includes an estimated date of arrival.
The customer receives a tracking number by email when the package is on its way.
Imprinted products are not returnable except in the case of imprint or product error.