Many of our glass barware products are made in the USA!
Our prices are the best in the business, our customer service is fully committed to providing each customer with five-star quality attention.
Set Up fees cover the cost of creating a screen for your artwork. This screen is stretched taut on a frame and placed on the imprinting surface of each piece of glassware. Paint is applied to the screen and wiped across it. This process creates an image onto the surface of the glass. This process is repeated over and over again for each piece of glassware ordered. The Set Up Fee covers the cost of materials and labor for the screen and frame.
Four-color logos must be submitted to us in digital format. We transform those images into computer code for use with our four-color imprint machines.
Conditions within the transport system are variable; some packages may be subject to more rigorous handling on their way to the customer. In the event any of the glassware arrives in damaged condition, compensation for the breakage is determined by the company selected for shipping. Shades of Fun! is not party to damage caused by the shipping company.
UPS has developed a "guaranteed packing" system for our glassware as an upgrade to our Standard Shipping method. When a customer chooses to upgrade to "Guaranteed Safe" packing, superior quality boxes and inner packing are used to provide the most secure transport possible. Customers will have the chance to upgrade to the UPS Guaranteed Safe Packaging. This option will be presented to you at the time you review the art layout of your product. This upgrade add $6.50 to each carton in your order. The number of cartons vary from product to product and is based on the quantity you've ordered. If your packages have been upgraded to "guaranteed packing" and arrive in broken condition, UPS will provide quick compensation.
In the case of imprint error, please alert our Customer Service department of your concerns within 14 days of their arrival. Please contact us by email with images of the error described.
In the case of product breakage, please contact the shipping company chosen to deliver the package.
Glassware ordered without an imprint will be assigned an RMA (Returned Merchandise Authorization). Products must be returned in re-sellable condition. Returned products will be refunded subject to an 8% restocking fee. Shipping costs are not refundable.
Please also see our shipping section for refund coverage for products which may arrive broken or cracked.